Cancel or Change Order

• Can I cancel my order?
• Can I change my order?

Product Quality Problem

• What if I am not happy with my purchase?

Check Order Status

• I only received part of my order—where is the rest?
• Where's my order?

Reordering

• How do I reorder something I previously purchased?

VAT

• Do you charge VAT on delivery?

Rates

• How much does delivery cost?

Speeds

• Do you offer expedited delivery?

Carriers

• Which carriers do you use?

Payment & Billing

• Can I get a copy of my order invoice?

Promotions & Credits

• Once a refund is issued, how long will it take for me to see the funds in my account?
• I ordered without logging in. Can you give me merchandise credit for my order?

Cancel Account

• How do I cancel my account?

Update Account Information

• How do I change or reset my password?
• How do I log in to my account?
• How do I unsubscribe from or opt-out of e-mail communications?

Product Details

• Where can I find product details for an item I want to have printed?
• Which paper stocks are available for each printed product?

Product List

• Which products are currently unavailable for ordering?
• What products do you offer?

Quote Calculator

• Can I request a quote?

Samples

• Do you offer free samples?

Design Services

• How do I rename a copy of a saved project? I want to remove "cloned."

Image & Upload Help

• Where are the images I previously uploaded to the Vistaprint site?
• Where can I find the files I have recently uploaded to my account?
• How do I upload my image?
• What kind of file formats do you support for uploads?

Getting Started with Studio

• Can you help me edit or fix the design of my product?
• Can you help me match the colours in my design?
• Do you provide access to an image library or content I can use?
• How can I get a proof of my design?
• How do I add layers to my design?
• How do I add shapes to my design?
• See all 8 articles

Notices

• Where are my previously purchased digital items?

Domains & Email

• Changing a custom domain
• Email hosting FAQs
• Transferring a domain away