Payment & Billing

• How do I report an unauthorised purchase or billing error?

Cancel or Change Order

• Can I cancel my order?
• Can I change my order?
• Can I upgrade my delivery speed?
• Can I update my billing address?
• Can I change the delivery address?

Check Order Status

• Where's my order?
• My order hasn't arrived, what can I do?
• What happens after I place my order?
• I only received part of my order—where is the rest?

Reordering

• How do I reorder something I previously purchased?
• Can I reorder a product but change the size?

Product Quality Problem

• What if I am not happy with my purchase?

VAT

• Can I add, remove or change an existing VAT ID on my invoice?
• Can I change my account designation?
• Can I change my billing and/or delivery address on my VAT invoice?
• Can I request VAT-exempt designation for my account?
• Can you tell me about VAT exemptions?
• Do you charge VAT on delivery?
• See all 16 articles