Cancel or Change Order

• Can I cancel my order?
• Can I change my order?
• Can I upgrade my delivery speed?
• Can I update my billing address?
• Can I change the delivery address?

Check Order Status

• Where's my order?
• My order hasn't arrived, what can I do?
• What happens after I place my order?
• I only received part of my order - where is the rest?

Billing & Invoices

• Can I pay for my order via invoice?
• Can I get a copy of my order invoice?
• How do I print a monthly invoice for my digital subscription?
• How do I report an unauthorised purchase or billing error?

Product Quality Problem

• What if I'm not happy with my purchase?

Goods and Services Tax (GST)

• How do I get my GST invoice?
• Do you charge GST on shipping?
• Why am I being charged GST despite my order value being over NZ$1000?

Reordering

• How do I reorder something I previously purchased?
• Can I reorder a product but change the size?

Tracking My Order

• Can I track my order?

Rates

• How much does delivery cost?

Speeds

• What are your delivery speeds?
• Do you offer expedited shipping?

Carriers

• Which carriers do you use?

General Delivery Information

• What countries do you ship to?
• Can I arrange for my own shipping provider/courier to deliver my order?
• Why can't my product be shipped?
• What should I do if I receive a damaged package?

Payment

• Can I add a new credit card to my saved payments?
• Where are my saved payments?
• Which payment methods do you accept?
• What methods of payment do you accept?
• Do you offer gift receipts?
• Do I have to order a minimum quantity?
• See all 7 articles

Promotions & Credits

• Where do I enter my promo code?
• How do I use my promo code?
• How do I change the promo code in the cart?
• I'm having trouble using my promo code.
• How do I apply a merchandise credit to my order?
• Are there any promotions available for use on my purchase?
• See all 7 articles

My Account

• My Vista Account

Accessing My Account

• How do I register / create an account?
• How do I log in to My Account?
• I get an error when trying to sign in. What do I do?
• How do I log out of my account?

Cancel Account

• How do I cancel my account?

Account Information

• Where is my account number?
• How do I update my account and contact information?
• How do I change or reset my password?
• How do I unsubscribe or opt-out of e-mail communications?
• Can I delete images from previous uploads or order history?

Paper Stock Descriptions & Videos

• Linen
• Recycled Matte
• Natural Uncoated
• Soft Touch
• Pearl
• Matte
• See all 7 articles

Product Details

• What products do you offer?
• Where can I find product details for an item I want to have printed?
• Which paper stock is available for each printed product?
• Can I request a quote?
• Do you offer free samples?

Signage

• What type of material is available for banners?
• How do I properly care for my flag?
• What size banners do you offer?
• How do I properly care for my magnetic car sign? [video]

Invitations & Announcements

• What if I want to change the colour or image on a template?
• Do your invitations come with envelopes?
• Do you have envelopes that match my design?
• Can recipient addresses be printed on the envelopes?
• Will your envelopes fit your invitations, RSVP cards and RSVP envelopes all together?

Office & Stationery

• How long will my stamp last?
• Can I customise the starting month of my calendar?
• What calendar layouts do you offer?
• What stock options are available for calendars?
• What colour inks are available for the self-inking stamp?

Labels & Stickers

• What size bumper stickers do you offer?
• How do I properly remove my bumper sticker?
• Do you offer clear labels?
• Do you offer bottle labels?
• Do you offer gold foil stickers?

Clothing & Bags

• What T-shirt sizes do you offer?
• Do you offer clothing labels?
• What colours are available for T-shirts?
• Why is there a covering on the stitching on my embroidered product?
• Why was my embroidery order cancelled? [video]

Designing My Calendar

• Getting Started With Calendars
• Can I adjust the background of my calendar?
• Can I add custom events to the calendar?
• Can I add a clip art to my calendar?
• How do I adjust the layout of my calendar?
• How do I adjust the size of my photos on my calendar?

Designing a Die Cut Sticker

• Can I customize the background colour of my Sticker?
• Can I adjust the cutline of my Sticker?

Getting Started with the Design Studio

• Do you provide access to an image library or content I can use?
• Embroidery guidelines
• How can I get a proof of my design?
• How do I add a QR code to my design?
• How do I add an image to the back of my product?
• How do I add shapes to my design?
• See all 17 articles

Advanced Editing with the Design Studio

• How do I change the background colour of my design?
• How do I save multiple versions of my design?
• How do I edit an existing document?
• How do I make copies of my documents?
• How do I rename a copy of a saved project?
• Can I upload my own font?
• See all 16 articles

About Images

• What is 'resolution'? What resolution should my image/photo be for uploading?
• What's the difference between full bleed and trim size Images?
• What's the difference between CMYK and RGB?
• Should I use a raster or vector image to ensure my image prints clearly? [video]

Design Support

• Where are my designs saved?
• Where are the images I previously uploaded to the VistaPrint site?
• Do you offer design services?
• Can you help me match the colors in my design?
• Can you help me edit or fix the design of my product?
• Can VistaPrint create a logo for me?
• See all 9 articles

Brilliant Finishes

• What is embossed foil?
• What is Spot UV?
• Which products offer gold foil or metallic accents?
• Which products offer Spot UV?

Design Review

• Why was my bag design revised?

Printing Process

• Why do certain colours look different after they print?

Stamps & Ink

• How do I create a signature stamp?
• Can I upload my logo to a stamp?

Vista x Wix

• What is Vista x Wix?
• What do I do if I need help?
• How do I access my website?
• Is it easy to make my own website?
• I would like to compare the Vista x Wix prices, where should I go?
• How much does a Wix website cost?
• See all 17 articles

Vista x Wix: Site-Upgrade

• I can't reactivate my website, what should I do?
• How do I add a collaborator (designer) to my Vista x Wix site?
• I don’t want my site upgraded to Vista x Wix, what does this mean for me?
• I’m having issues with the design of my site since it has been upgraded to Vista x Wix, what should I do?
• Will there be any changes to my billing after my site is upgraded to Vista x Wix?
• What features will I have once my site is upgraded to Vista x Wix?
• See all 8 articles

Vista x Wix Plus

• What is Vista x Wix Plus?
• I need to view the design brief I submitted for my Vista x Wix plus request.
• Who do I contact for help with my Vista x Wix Plus website?
• How do I add the Vista x Wix Plus subscription to my existing Vista x Wix website?
• How do I reach a Vista x Wix Plus Advisor?
• How do I request changes to my website if I have a Vista x Wix Plus subscription?
• See all 8 articles

Stand-Alone Domain Name

• How do I purchase a domain name?
• Can I connect my domain name from a different host to my Vista x Wix website?
• Can I change my basic domain for my Vista x Wix website?

Wix x 99designs by Vista

• Can I change my Wix x 99designs by Vista design package?
• Can I edit my Wix x 99designs by Vista website myself?
• How can I cancel the Wix x 99designs by Vista service?
• Are revisions or additional changes to my Wix x 99designs by Vista website an extra cost?
• Am I going to be locked into a contract when I sign up for Wix x 99designs by Vista ?

VistaCreate

• What is VistaCreate? 
• Will my VistaPrint login work on VistaCreate?
• Can I use my VistaPrint-created logo on VistaCreate?
• Can I use my VistaPrint designs on VistaCreate?
• I need help with my VistaCreate design.
• I have a question about my VistaCreate order.
• See all 7 articles

Logos

• How can I access Logomaker?
• How do I download my logo?

General Design Services Information

• How can I request a revision of my design service?
• How do I review my Design Services request?

Notices

• Where are my previously purchased digital items?

Support

• How do I cancel my website?
• How do I get to my website?
• How Do I Take a Screenshot?
• Inspect browser console

Video Tutorials

• ⏯ Getting started with Vista's website builder training series

Digital Marketing Good Practices

• Online booking appointment
• 5 tips for quickly updating your website
• Sell gift cards online
• Host online classes and video-based services

Theme

• Backgrounds
• Theme Layout
• Font Pairing
• Color Sets

Settings

• How do I change my digital subscription plan?
• Upload calendar event data
• Password Protect
• Facebook Default Image
• Saving and publishing
• PayPal Set-up
• See all 8 articles

Blocks and Elements

• Tables
• Google Maps
• Media gallery
• Online Store
• Contact
• Events page
• See all 21 articles

Pages

• File manager

General Email Hosting Information

• Can I download important emails from my webmail?
• I received an email advising my domain and mailbox are being transferred to the company Hover, what does this mean?
• The link to my mailbox doesn't work, what do I do?
• Change Webmail Password
• Checking Your Email
• Email Spoofing and Targeted Phishing

Domains Management

• Common Records Updates

Browser Support

• Which browsers do you support?
• I get a message that I need to upgrade my browser. Why?

Sustainability

• What is VistaPrint doing to help the environment?