My order hasn't arrived, what can I do?

Order status and tracking is available from your Order History:

  1. Click on My Account. (If you are not signed in already, you will be prompted to do so.)
  2. Select Order History & Reorder.

Getting your order to you in the time we promised is our priority.

If it's past the deliver-by date and you have not yet received your order, please contact us right away and we'll do our very best to make it right.

My order hasn't arrived, what can I do?

Order status and tracking is available from your Order History:

  1. Click on My Account. (If you are not signed in already, you will be prompted to do so.)
  2. Select Order History & Reorder.

Getting your order to you in the time we promised is our priority.

If it's past the deliver-by date and you have not yet received your order, please contact us right away and we'll do our very best to make it right.

Want to contact us?
phone
0800-222-062
Mon. - Fri. 11:00 AM-1:00 AM NZST
chat
Live Chat
Talk with a specialist
email
Send email
We'll answer you within one working day