I get an error when trying to sign in. What do I do?

Errors can be frustrating, but they also give us clues about what's wrong. Let's determine which error you're seeing:

"Wrong email or password"

This error appears when you try to log in using an e-mail address we don't have on file or when the password connected to the email address is incorrect.

  • Try using a different e-mail address to log in.
  • Passwords are case sensitive, so make sure that the Caps Lock and/or Number Lock on your keyboard isn't turned on when you enter your password.
  • Alternatively, you can reset your password.

"The user already exists"

This error appears when you try to create a new account using an e-mail address we already have on file. Only one account can be created per e-mail address.

  • Try signing in instead of creating a new account.

I get an error when trying to sign in. What do I do?

Errors can be frustrating, but they also give us clues about what's wrong. Let's determine which error you're seeing:

"Wrong email or password"

This error appears when you try to log in using an e-mail address we don't have on file or when the password connected to the email address is incorrect.

  • Try using a different e-mail address to log in.
  • Passwords are case sensitive, so make sure that the Caps Lock and/or Number Lock on your keyboard isn't turned on when you enter your password.
  • Alternatively, you can reset your password.

"The user already exists"

This error appears when you try to create a new account using an e-mail address we already have on file. Only one account can be created per e-mail address.

  • Try signing in instead of creating a new account.
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