Updates to My Account

• Simplified reordering and project access for returning customers
• Update and add shipping addresses
• Saved uploads
• Order history cleanup
• Improved account security after multiple sign-in attempts

Updates to site navigation

• The site & language selector is at the bottom of the site.
• Our new site functionality
• Streamlined product specs
• Browse templates before choosing product features
• Product FAQs
• Browser compatibility
• See all 7 articles

Updates to checkout

• Payment issues flagged
• Items saved in cart
• Apple Pay for Safari customers
• Enhanced security during checkout

Updates to the design studio

• Mobile-friendly design options
• New file formats accepted for uploads
• Zoom options

Updates to our products

• Calendars
• Photo Books

Cancel or Change Order

• Can I cancel my order?
• Can I change my order?
• Can I upgrade my shipping speed?
• Can I update my billing address?
• Can I change the shipping address?

Check Order Status

• Where's my order?
• My order hasn't arrived, what can I do?
• What happens after I place my order?
• I only received part of my order - where is the rest?

Billing & Invoices

• Can you send me a bill?
• Can I get a copy of my order invoice?
• How do I print a monthly invoice for my digital subscription?
• How do I report an unauthorized purchase or billing error?

Product Quality Problem

• What if I'm not happy with my purchase?

Sales Tax

• How do I get my tax invoice?
• Is my order subject to US sales tax?
• I am a tax exempt customer and/or a reseller. How do I collect a refund for the taxes I paid?
• I am a returning tax exempt and/or a reseller customer who has already submitted the required tax exempt documentation. How do I collect a refund for the taxes I pay on subsequent orders?

Reordering

• How do I reorder something I previously purchased?
• Can I reorder a product but change the size?

Tracking My Order

• Can I track my order?

Rates

• How much does shipping cost?

Speeds

• What are your shipping speeds?

Carriers

• Which carriers do you use?

Pickup Points

• Can I change the pickup person?
• What if I don’t pick it up my order in time?
• Why is delivering to a pickup point unavailable?
• How does a pickup point work?

General Shipping & Delivery Information

• Can I arrange for my own shipping provider / courier to deliver my order?
• Do you offer white-label shipping?
• Do you ship to APOs and MPOs?
• What countries do you ship to?
• What should I do if I receive a damaged package?
• Why can't my product be shipped?

Payment

• What method of payments do you accept?
• Do you offer gift receipts?
• Do I have to order a minimum quantity?
• Why am I being charged an international transaction fee?

Promotions & Credits

• Where do I enter my promo code?
• How do I use my promo code?
• How do I remove or change a promo code I entered?
• I'm having trouble using my promo code.
• How do I apply a merchandise credit to my order?
• Are there any promotions available for use on my purchase?
• See all 8 articles

My Account

• My Vista Account

Accessing My Account

• How do I register / create an account?
• How do I log in to my account?
• I get an error when trying to sign in. What do I do?
• How do I log out of my account?

Cancel Account

• How do I cancel my account?

Account Information

• Where is my account number?
• How do I update my account and contact information?
• How do I change or reset my password?
• How do I unsubscribe or opt-out of e-mail communications?

Paper Stock Descriptions & Videos

• Linen
• Recycled Matte
• Natural Uncoated
• SoftTouch
• Pearl
• Matte
• See all 7 articles

Product Details

• What products do you offer?
• Where can I find product details for an item I want to have printed?
• Which paper stock is available for each printed product?
• Can I request a quote?
• Do you offer free samples?

Signage

• How do I properly care for my flag?
• What size banners do you offer?
• What type of material is available for banners?
• How do I properly care for my car door magnet?

Invitations & Announcements

• What if I want to change the color or image on a template?
• Do your invitations come with envelopes?
• Do you have envelopes that match my design?
• Can recipient addresses be printed on the envelopes?
• Will your envelopes fit your invitations, RSVP cards and RSVP envelopes all together?

Office & Stationery

• How long will my stamp last?
• Can I customize the starting month of my calendar?
• What calendar layouts do you offer?
• What stock options are available for calendars?
• What color inks are available for the self-inking stamp?

Labels & Stickers

• What size car stickers to you offer?
• How do I properly remove my car sticker?
• Do you offer clear labels?
• Do you offer bottle labels?
• Do you offer gold foil stickers?

Clothing & Bags

• What T-shirt sizes do you offer?
• Do you offer clothing labels?
• What colors are available for T-shirts?
• Why is there plastic covering the stitching on my embroidered product?
• Why was my embroidery order canceled?

Promotional Products

• Promotique has a new home
• What colors are available for can coolers?

Checks

• Can I change the account information printed on my check?
• Can I order less than 150 wallet checks in a book?
• Can I ship my checks to a PO Box?
• Can you help me complete my Checks product order?
• Is my personal information secure?
• What are laser checks?
• See all 8 articles

Designing My Calendar

• Getting Started With Calendars
• Can I add custom events to the calendar?
• Can I add a clip art to my calendar?
• How do I adjust the layout of my calendar?
• How do I adjust the size of my photos on my calendar?

Designing a Die Cut Sticker

• Can I customize the background color of my Sticker?
• Can I adjust the cutline of my Sticker?

Getting Started with the Design Studio

• Do you provide access to an image library or content I can use?
• How can I get a proof of my design?
• How do I add a QR code to my design?
• How do I add an image to the backside of my product?
• How do I add shapes or icons to my design?
• How do I change the font size?
• See all 16 articles

Advanced Editing with the Design Studio

• How do I change the background color of my design?
• How do I save multiple versions of my design?
• How do I edit an existing document?
• How do I make copies of my documents?
• Can I upload my own font?
• Can I remove the background color of my design?
• See all 16 articles

Designing a Promotional Box

• Can I adjust the pattern on my promotional box?
• Can I customize the inside of my promotional box?
• How do I change the color of an image on my promotional box?
• How do I change the background color of my promotional box?
• How do I make my image fit on my promotional box?
• How do I preview my promotional box?

About Images

• What is "resolution"? What resolution should my image / photo be for uploading?
• What's the difference between full bleed and trim size Images?
• What's the difference between CMYK and RGB?
• Should I use a raster or vector image to ensure my image prints clearly?

Design Support

• Where are my designs saved?
• Where are the images I previously uploaded to the VistaPrint site?
• How do I re-create an archived document?
• Do you offer design services?
• How do I match the colors in my design?
• Can you help me edit or fix the design of my product?
• See all 10 articles

Brilliant Finishes

• What is embossed foil?
• What is gold foil?
• What is Spot UV?
• Which products offer gold foil or metallic accents?
• Which products offer Spot UV?

Design Review

• How does your complimentary design review work?
• Why was my bag design revised?

Printing Process

• Why do certain colors look different after they print?

Stamps & Ink

• How do I create a signature stamp?
• Can I upload my logo to a stamp?

Vista x Wix

• What is Vista x Wix?
• What do I do if I need help?
• How do I access my website?
• Is it easy to make my own website?
• How much does a Wix website cost?
• How do I upgrade my Vista x Wix plan?
• See all 18 articles

Wix x 99designs by Vista

• Am I going to be locked in on a contract when I sign up for Wix x 99designs by Vista?
• Are revisions or additional changes to my Wix x 99designs by Vista website an extra cost?
• Can I change my Wix x 99designs by Vista design package?
• Can I edit my Wix x 99designs by Vista website myself?
• How can I cancel the Wix x 99designs by Vista service?
• Who do I contact for help?

VistaCreate

• What is VistaCreate? 
• Will my VistaPrint login work on VistaCreate?
• Can I use my VistaPrint-created logo on VistaCreate?
• Can I use my VistaPrint designs on VistaCreate?
• I need help with my VistaCreate design.
• I have a question about my VistaCreate order.
• See all 7 articles

Postcard Mailing Services

• Can you help me populate my mailing list?
• Do you offer a mailing list template for Mac?
• Do you offer a mailing list template?
• How do I set up a postcard mailing?
• My ZIP+4ZIP codes are in separate columns. How do I merge them into 1?
• Some addresses are in 1 cell. How do I split them into 2 or more cells in my mailing list?
• See all 7 articles

Logos

• How can I access Logomaker?

General Design Services Information

• How do I rename a copy of a saved project? I want to remove "cloned."
• How do I review my Design Services request?

Notices

• Where are my previously purchased digital items?
• Sitebuilder Version Upgrade

Support

• How do I cancel my website?
• How do I get to my website?
• Screenshots
• Inspect browser console

Domains & Email

• Changing a custom domain
• Email hosting FAQs
• Transferring a domain away

Video Tutorials

• ⏯ Basics | Working with Blocks
• ⏯ Basics | Editing Images
• ⏯ Basics | Editing Icons
• ⏯ Basics | Using the File Manager
• ⏯ Basics | Editing Pages
• ⏯ Basics | Adding Links
• See all 13 articles

Digital Marketing Good Practices

• Online booking appointment
• 5 tips for quickly updating your website
• Sell gift cards online
• Host online classes and video-based services
• Video platforms for small businesses

Theme

• Theme Styles Overview
• Backgrounds
• Theme Layout
• Font Pairing
• Color Sets

Settings

• Upload calendar event data
• Password Protect
• Facebook Default Image
• Website V4 versus V3
• Saving and publishing
• SEO (Search Engine Optimization)
• See all 11 articles

Blocks and Elements

• Tables
• Google Maps
• Media gallery
• Online Store
• Contact
• Events
• See all 21 articles

Pages

• File manager

Tips & Suggestions

• Matching Website to Print Materials
• Creating File Download

General Email Hosting Information

• Creating a Mailbox
• Change Webmail Password
• Adding Contacts in Webmail
• Webmail Attachments
• Managing Spam in Webmail
• Checking Your Email
• See all 10 articles

Email Hosting Set-up

• Android Email Setup
• Set Up Gmail Integration
• Set Up POP3 or IMAP
• iPhone / IOS Email Setup
• Email Setup and Port Numbers
• Mozilla Thunderbird Email Setup
• See all 9 articles

Custom Domains

• Using an Existing Domain (V3)
• Transferring a Domain Away
• Changing .vpweb Domain Name

Domains Management

• Updating Your DNS Records
• Common Records Updates

Search Engine Listing Manager

• Search Engine Listing Manager FAQ
• Search Engine Listing Manager Overview

Browser Support

• Which browsers do you support?
• I get a message that I need to upgrade my browser. Why?

Sustainability

• What is VistaPrint doing to help the environment?