Vistaprint Support

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🚧 Changes are coming to the Digital Support Center in the next few weeks but you’ll still be able to contact us if you need help.

1.866.614.8002
Sun. 8:00 AM-8:00 PM Mon. - Fri. 7:00 AM-3:00 AM Sat. 8:00 AM-8:00 PM

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Popular questions

Can I cancel my order?

Where's my order?

What if I'm not happy with my purchase?

What products do you offer?

Where are my designs saved?

Where are the images I previously uploaded to the Vistaprint site?

What's New

Simplified reordering and project access for returning customers

Update and add delivery addresses

Saved uploads

Order history cleanup

Improved account security after multiple sign-in attempts

The site & language selector is at the bottom of the site.

Our new site functionality

Streamlined product specs

Begin designing a product faster

Browse templates before choosing product features

Product FAQs

Payment issues flagged

Items saved in cart

Apple Pay for Safari customers

Enhanced security during checkout

More ways to check out

Preventing accidental image deletion

Mobile-friendly design options

New file formats accepted for uploads

Zoom options

Envelopes offered with cards

Calendars

Photo Books

My Order

Can I cancel my order?

Can I change my order?

Can I upgrade my shipping speed?

Can I update my billing address?

Can I change the shipping address?

Where's my order?

My order hasn't arrived, what can I do?

What happens after I place my order?

I only received part of my order - where is the rest?

Can you send me a bill?

Can I get a copy of my order invoice?

How do I print a monthly invoice for my digital subscription?

How do I report an unauthorized purchase or billing error?

What if I'm not happy with my purchase?

How do I get my tax invoice?

Is my order subject to US sales tax?

I am a returning tax exempt and/or a reseller customer who has already submitted the required tax exempt documentation. How do I collect a refund for the taxes I pay on subsequent orders?

How do I reorder something I previously purchased?

Can I reorder a product but change the size?

Shipping & Delivery

Can I track my order?

How much does shipping cost?

What are your shipping speeds?

Which carriers do you use?

Can I arrange for my own shipping provider / courier to deliver my order?

What countries do you ship to?

What should I do if I receive a damaged package?

Why can't my product be shipped?

Placing My Order

What method of payments do you accept?

Do you offer gift receipts?

Do I have to order a minimum quantity?

Why am I being charged an international transaction fee?

Where do I enter my promo code?

How do I use my promo code?

How do I remove or change a promo code I entered?

I'm having trouble using my promo code.

How do I apply a merchandise credit to my order?

Are there any promotions available for use on my purchase?

My Account

How do I register / create an account?

How do I log in to my account?

I get an error when trying to sign in. What do I do?

How do I log out of my account?

How do I cancel my account?

Where is my account number?

How do I update my account and contact information?

How do I change or reset my password?

How do I unsubscribe or opt-out of e-mail communications?

Pricing & Product Information

Linen

Recycled Matte

Natural Uncoated

SoftTouch

Pearl

Matte

What products do you offer?

Where can I find product details for an item I want to have printed?

Which paper stock is available for each printed product?

Can I request a quote?

Do you offer free samples?

Does my mask come with a filter?

How do I properly care for my flag?

What size banners do you offer?

How do I properly care for my car door magnet?

What if I want to change the color or image on a template?

Do your invitations come with envelopes?

Do you have envelopes that match my design?

Can recipient addresses be printed on the envelopes?

Will your envelopes fit your invitations, RSVP cards and RSVP envelopes all together?

How long will my stamp last?

Can I customize the starting month of my calendar?

What calendar layouts do you offer?

What stock options are available for calendars?

What color inks are available for the self-inking stamp?

What size car stickers to you offer?

How do I properly remove my car sticker?

Do you offer clear labels?

Do you offer bottle labels?

Do you offer gold foil stickers?

What T-shirt sizes do you offer?

Do you offer clothing labels?

What colors are available for T-shirts?

Why is there plastic covering the stitching on my embroidered product?

Why was my embroidery order canceled?

What colors are available for can coolers?

Designing My Product

Do you provide access to an image library or content I can use?

How can I get a proof of my design?

How do I add a QR code to my design?

How do I add an image to the backside of my product?

How do I add shapes to my design?

How do I change the font size?

How do I change the background color of my design?

How do I save multiple versions of my design?

How do I edit an existing document?

How do I make copies of my documents?

Can I upload my own font?

Can I remove the background color of my design?

What's the difference between full bleed and trim size Images?

Where are my designs saved?

Where are the images I previously uploaded to the Vistaprint site?

Do you offer design services?

Can you help me match the colors in my design?

Can you help me edit or fix the design of my product?

Can Vistaprint create a logo for me?

What is embossed foil?

What is gold foil?

What is Spot UV?

Which products offer gold foil or metallic accents?

Which products offer Spot UV?

How does your complimentary design review work?

Why was my bag design revised?

Why do certain colors look different after they print?

How do I create a signature stamp?

Can I upload my logo to a stamp?

Programs & Services

Can I get a custom domain with Wix?

How do I make my site mobile friendly?

Can I design a website without knowing how to code?

How quickly will my website be live?

Can I use my VistaPrint-created logo on Wix?

How do I access my website?

What is VistaCreate?

Will my VistaPrint login work on VistaCreate?

Can I use my VistaPrint-created logo on VistaCreate?

Can I use my VistaPrint designs on VistaCreate?

I need help with my VistaCreate design.

I have a question about my VistaCreate order.

Design Services

How can I access Logo Maker?

How do I rename a copy of a saved project? I want to remove "cloned."

How do I review my Design Services request?

Your Digital Account & Billing

How to identify a free website subscription

Where are my previously purchased digital items?

Sitebuilder Version Upgrade

How do I cancel my website?

How do I get to my website?

Contact us

Screenshots

Inspect browser console

Changing a custom domain

Email hosting FAQs

Transferring a domain away

Websites

⏯ Getting started with Vista's website builder training series

⏯ Basics | Working with Blocks

⏯ Basics | Editing Images

⏯ Basics | Editing Icons

⏯ Basics | Using the File Manager

⏯ Basics | Editing Pages

Online booking appointment

5 tips for quickly updating your website

Sell gift cards online

Host online classes and video-based services

Video platforms for small businesses

Theme Styles Overview

Backgrounds

Theme Layout

Font Pairing

Color Sets

Upload calendar event data

Password Protect

Facebook Default Image

Website V4 versus V3

Saving and publishing

Website Dashboard

Tables

Google Maps

Media gallery

Online Store

Contact

Events

File manager

Matching Website to Print Materials

Creating File Download

Domains & Email Hosting

Adding Contacts in Webmail

Webmail Attachments

Managing Spam in Webmail

Checking Your Email

Password Reset for Webmail

Changing Your Email Address or Alias

Android Email Setup

Set Up Gmail Integration

Set Up POP3 or IMAP

iPhone / IOS Email Setup

Email Setup and Port Numbers

Mozilla Thunderbird Email Setup

Using an Existing Domain (V3)

Transferring a Domain Away

Changing .vpweb Domain Name

Updating Your DNS Records

Common Records Updates

Search Engine Listing Manager

Search Engine Listing Manager FAQ

Search Engine Listing Manager Overview

Troubleshooting

Which browsers do you support?

I get a message that I need to upgrade my browser. Why?

About Us

What is Vistaprint doing to help the environment?

Find answers now

Shipping Models

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Vistaprint Site

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We are auditing the CAREKB and archiving/moving older articles not regularly used.
If you are unable to locate an important article, please let us know.

What's New

Updates to My Account

Updates to site navigation

Updates to checkout

Updates to the design studio

Updates to our products

My Order

Cancel or Change Order

Check Order Status

Billing & Invoices

Product Quality Problem

What if I'm not happy with my purchase?

Sales Tax

Reordering

Shipping & Delivery

Tracking My Order

Can I track my order?

Rates

How much does shipping cost?

Speeds

What are your shipping speeds?

Carriers

Which carriers do you use?

General Shipping & Delivery Information

Placing My Order

Payment

Promotions & Credits

My Account

Accessing My Account

Cancel Account

How do I cancel my account?

Account Information

Pricing & Product Information

Paper Stock Descriptions & Videos

Product Details

Masks

Does my mask come with a filter?

Signage

Invitations & Announcements

Office & Stationery

Labels & Stickers

Clothing & Bags

Promotional Products

What colors are available for can coolers?

Designing My Product

Getting Started with the Design Studio

Advanced Editing with the Design Studio

About Images

What's the difference between full bleed and trim size Images?

Design Support

Brilliant Finishes

Design Review

Printing Process

Why do certain colors look different after they print?

Stamps & Ink

Programs & Services

Vista x Wix

VistaCreate

Design Services

Logos

How can I access Logo Maker?

General Design Services Information

Your Digital Account & Billing

Notices

Support

Domains & Email

Websites

Video Tutorials

COVID-19 & Your Website

Theme

Settings

Blocks and Elements

Pages

File manager

Tips & Suggestions

Domains & Email Hosting

General Email Hosting Information

Email Hosting Set-up

Custom Domains

Domains Management

Search Engine Listing Manager

Search Engine Listing Manager

Troubleshooting

Browser Support

About Us

Sustainability

What is Vistaprint doing to help the environment?

Want to contact us?

1.866.614.8002
Sun. 8:00 AM-8:00 PM Mon. - Fri. 7:00 AM-3:00 AM Sat. 8:00 AM-8:00 PM

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Talk with a specialist

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