If you have a concern that was directed to ‌Wix customer service by an escalation from our team,  and you missed the call, follow the article below to reschedule. 

Step 1 : 

An email will be sent to your mailbox advising you that Wix attempted to call but was unsuccessful. It,  also includes a link to the chatbot that you should use to request a callback. 

 

Step 2: 

You'll be directed to the Wix bot, next you should sign in.

 

Step 3: 

Fill in your VistaPrint email address and password.

 

Step 4: 

From the list, select the ‌topic that summarizes your issue.

The chat bot will ask additional questions to properly direct your concern. 

 

Step 5: 

The bot will suggest a Wix article that could help with the issue. Type No to connect with a Wix specialist. 

 

Step 6:

Your list of sites will appear, select the site you'd like assistance with. 

 

Step 7:

To reschedule, select Request a callback now. Please note due to SLA, callback may be between 24 hours.

 

Step 8: 

Describe your issue in a bit more detail to provide additional context. You can also include screenshots.

 

Step 9:

Select Request my callback now to submit the callback. 

 

Step 10 :

Add your phone number and your request is submitted, a Wix agent will call within 24 hours!

 

If you need assistance click here!